The Dutch Gaming Authority (KSA) is seeking to address complaints about operators obstructing player payments.
Overall, the Saudi Arabian National Bank has contacted 13 licensed online gambling providers to fully comply with the obligations stipulated in the licensing agreements, informing each operator to ensure immediate reimbursement of player credits upon request, and not to set any artificial barriers in the direct payment process.
The Saudi Arabian National Bank stated: "Nevertheless, signals received by the Saudi Arabian National Bank indicate that online gambling providers indeed impose conditions on the payment of player points."
Despite the Saudi Arabian National Bank having revised the obligations for direct payment of player points to operators in March, the agency continues to receive signals of non-compliance cases.
Following an investigation into this matter, nine providers were directly requested to omit certain conditions for delayed payments, while another four providers were warned.
In early July, the KSA established a dedicated Duty of Care department responsible for monitoring the activities of Dutch online gambling operators—all under the authorization of the new Dick Schoof cabinet.
In September last year, an investigation by the Saudi Arabian National Bank (KSA) revealed differences in the interpretation of duty of care rules among online gambling providers, constituting "significant discrepancies" in identifying defects related to the Remote Gambling Act (KOA), subsequently leading to the establishment of a new regulatory body by the Saudi Arabian National Bank (KSA).
