The Dutch gambling regulatory authority, Kansspelautoriteit (KSA), has confirmed that starting from October 1, it will implement new technical requirements detailed in the amendment to the Remote Gambling Act. License holders will need to implement a new protection program aimed at reducing compulsive gambling.
The new standards include mandatory checks for players who deposit more than 350 euros (150 euros for those under 25). The maximum deposit limit for accounts over 25 years old is 700 euros, while for those under 25, it is 300 euros.
Operators must track customer deposits to perform checks when necessary. To apply for a deposit exceeding the threshold, players must undergo a complete financial status and gambling behavior responsibility check before approval can be granted.
KSA emphasizes, "If a player's deposit exceeds the net deposit limit, KSA believes that, in principle, the provider should prevent the player from making further deposits for the remainder of that calendar month."
It adds, "As long as it is responsible within the duty of care framework and meets all other legal obligations, the provider may allow the player to wager amounts exceeding the net deposit limit."
KSA states that licensees are responsible for handling player data and determining "how to use and which data to use" for checks. Operators are advised to consult the Dutch Data Protection Authority to ensure that checks comply with data laws.
Regarding whether any bonuses should be considered when calculating deposits, KSA states that operators should consider the specific circumstances. It indicates that if a player gambles with more than 30% of their liquid assets and loses all or most of a significant cash reward, it should be seen as a sign of excessive participation.
The regulatory body also clarified new regulations regarding mandatory pop-up warnings about gambling behavior and spending. The regulatory body states that these warnings are not part of the operator's duty of care in checking customer health.
