Legitimuz has just launched a new customer service technology added to its portfolio. The innovation aims not only to improve the efficiency and quality of support but also to reduce user frustration, increasing conversion rates and strengthening customer loyalty in the competitive iGaming market.
Legitimuz has just expanded its service portfolio with the launch of an automatic human service system for all users. This innovation aims to enhance the support offered to users, especially in challenging situations during the registration process.
How does Legitimuz's automatic human service work?
The new automatic human service from Legitimuz is sophisticated and highly responsive, designed specifically to intervene promptly when a user faces obstacles during the registration process or when multiple rejections occur.
More clearly, the operation of this service is based on an intelligent system that continuously monitors registration activities. Thus, upon identifying any type of difficulty or repeated failures in validating user data, the system automatically opens a support protocol.
At that moment, a live chat session is instantly initiated. The user is directly connected to a KYC specialist, who already receives preliminary information about the detected problems. This allows the specialist to quickly understand the specific situation of the user, enabling a more effective and targeted intervention.
The specialist then guides the user through the verification process, offering real-time solutions and adjusting procedures as necessary to overcome the specific obstacles encountered.
What are the benefits of this innovation?
The implementation of automatic human service by Legitimuz radically transforms customer assistance, elevating both the efficiency and quality of support.
This is because this innovation significantly reduces user frustration and decreases the chances of them abandoning the registration process, a crucial point for operators aiming to optimize their conversion rates and reinforce customer loyalty.
Finally, with this system, Legitimuz ensures a consistent standard of high-quality service, which not only meets but exceeds user expectations, contributing directly to the success and competitiveness of operators in the dynamic iGaming market.
Visit Legitimuz's blog to learn even more.
Source: Legitimuz
