The balance between fun and safety ensures that gambling remains a form of entertainment without causing financial or health harm. In this sense, Loterj requires its licensed betting houses to adopt responsible practices and provide a healthy and safe environment for Brazilian bettors. Local operators have assimilated the policy of the Fluminense lottery and have been complying with the established in the Accreditation Notice.
As provided in the Accreditation by Loterj, bets must adopt the best national and international compliance practices, such as integrity programs and security in game operations, integrating a betting monitoring body.
The implementation of a responsible gaming program is also required, with actions to protect the gambler with ludopathy and minors, as well as mechanisms to prevent money laundering, financing of terrorism, and manipulation of games, among other obligations.
“We have established modern and rigorous requirements in the accreditation of betting houses, ensuring a safe environment, where responsible gaming practices play a crucial role in protecting bettors”, states Loterj president, Hazenclever Lopes Cançado.
Safety and integrity in games
Licensed, BIG Brazil | Caesars Sportsbook has implemented a strict responsible gaming policy to operate in the country. “We are committed to providing our customers with a differentiated entertainment experience. In addition to being 100% compliant with current state and federal legislation, we have a rigorous responsible gaming policy”, emphasizes André Feldman, CEO of BIG Brazil.
“Our platform offers resources, such as self-assessment, self-exclusion, and even forced exclusion, based on analysis of player behavior by our compliance team. We also have partnerships with organizations supporting players with ludopathy, such as Gamblers Anonymous and Game Therapy”, he reinforces.
Feldman adds that the platform requires a series of personal documents from bettors that ensure compliance with AML (Anti-Money Laundering) standards, in addition to verifying that the user is of legal age and has the financial capacity to use the operator's services.
“The information is verified through the cross-referencing of data and documents provided by customers with public administration databases. In addition, facial biometrics will also be required, as mandated by federal legislation”, he highlights.
Certification and practices against ludopathy
Working with three fundamental principles, player safety, game safety, and protection against gambling problems, CEO of BestBet, Paulo Roberto Nogueira, reports that after obtaining ISO 37.001 and ISSO 37.301 certification, the company is starting its affiliation with international bodies of RGF (Responsible Game Framework) practices to have the best practices against ludopathy, among others.
“For player safety, we provide mechanisms for them to manage their use of the platform, such as value limits and pause periods. At the moment, we opt not to offer bonuses and flash campaigns, nor do we use affiliate programs, to have complete control over the agents promoting online bets and games”, he explains.
“In terms of safety and against gambling problems, the platform is certified by Cibelae. We have strict standards of operation, from checking the customer's CPF with the Federal Revenue to verify legal age for its use, from 18 years complete, to generating internal alerts that may indicate any problem in the bettor's performance”, states Nogueira.
Support to ensure a safe experience
Fully committed to promoting responsible gaming, ViaBet has adopted strategies for the safety of its users, such as mandatory age verification, which ensures that all players are over 18 years old.
“We use KYC processes and integrate advanced technologies such as facial recognition in login and financial transactions, as well as various checks of registered CPFs. These processes ensure the authenticity of user data and prevent minors and other prohibited profiles from accessing our platform”, states Pedro Waite, director of operations.
ViaBet also offers educational materials about safe gaming behavior. “We provide resources such as betting limits, self-exclusion options, educational materials, and combined with that, our dedicated support team is always available to help our players, reinforcing the commitment to a safe and healthy experience for all”, highlights Waite.
Entertainment and responsibility
Respect and customer satisfaction are priorities for the BPX Group (Vaidebet, Obabet, and Betpix365). “Our greatest asset has always been the trust of each of our customers spread throughout Brazil. Therefore, we respect all existing rules and legislation in the country, as well as the promotion of responsible gaming. We bring quality entertainment in an accessible way to thousands of people every day”, states CEO Matheus Rocha.
“Moreover, we know that fun only happens with balance. Therefore, our platforms have technological resources for age verification, documentation, and even facial recognition. Beyond technology, we have a team prepared to serve our customers humanely, 24 hours a day. With this, it is possible to identify possible traces of ludopathy and any disorder that may lead the user to negative scenarios”, he highlights.
“In addition, our system has a section where the customer can define various types of limits. Respect and satisfaction of our customers are priorities. For us, fun is synonymous with responsibility”, he concludes.
Source: GMB
