When the onboarding process in iGaming is lengthy or complicated, new bettors may feel discouraged and fail to complete the registration. This directly impacts the active user base of the platform and reduces conversion opportunities. To address this issue and how to make the action efficient, Legitimuz dissects the best way to apply its cutting-edge technologies.
One of the biggest obstacles for online betting operators is ensuring that users complete the identity verification process without abandoning the platform midway.
More clearly, many users start the registration, but end up giving up due to technical difficulties or complex steps, which can significantly harm conversion rates and, consequently, the operators' revenues.
In this scenario, Legitimuz, with its intelligent verification recovery system, offers an efficient solution to reduce these dropouts and improve the completion of the verification process.
How does Legitimuz's verification recovery system work?
The intelligent system of Legitimuz was developed to reengage users who do not complete the identity verification process. Various factors can lead to the interruption of registration, such as connection failures, lack of documents at the time, or simple inattention, and it is at this point that the system is able to automatically identify when this occurs and sends personalized reminders to the user, encouraging them to resume the process exactly where they left off.
These reminders are sent via SMS, email, or WhatsApp, depending on the user's preference and consent. The messages are objective and focused on guiding the bettor to quickly finalize the process, without the need to restart the registration. This direct contact helps keep the user engaged and significantly reduces abandonment rates.
It is also worth noting that, if the user encounters difficulties in resuming verification, Legitimuz also offers real-time support with experts ready to solve technical problems or clarify doubts. This additional support ensures that the process is completed successfully, eliminating barriers that may prevent identity verification.
Benefits of Legitimuz's intelligent verification recovery system
The implementation of Legitimuz's verification recovery system brings a series of benefits to online betting operators, including:
Increased conversion: by reducing dropouts, more users complete the KYC (Know Your Customer) process, which results in a significant increase in the base of verified and active users. With a 94% success rate on the first attempt at verification, Legitimuz offers one of the best conversions in the market.
Improvement in user experience: the system makes the verification process smoother and less frustrating, contributing to a positive and satisfactory experience for users.
Regulatory compliance: the efficient completion of the verification process ensures that operators are in compliance with industry regulations, essential for the legal operation of betting platforms.
Finally, with this solution, Legitimuz delivers an important competitive edge to the iGaming market, helping operators keep their users engaged, comply with legal requirements, and at the same time, maximize their conversion rates.
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Source: Legitimuz
