The Nevada Gaming Control Board has denied nearly $40,000 in payments in casino patron disputes, including one incident that led to regulators granting sportsbooks more control over voiding past-posted wagers without Board chair approval.
The Board denied payment in four separate cases, but discussed only one in detail. That complaint was filed by bettor Taemee Feuer against Red Rock Resorts for not paying out on a winning parlay. The Board’s hearing examiner recommended denying a payment of $7,285 to Feuer after $502 was already paid to her.
The bet involved a three-leg parlay, including two soccer matches on Sept. 8 for which the starting times were changed, but not updated by the sportsbook, thus allowing the wagers to go through undetected at first. Some patrons who made similar bets collected before the payments were voided.
The hearing examiner’s report said the bettor said she had no knowledge that the two matches had been concluded prior to placing the wagers, but Board members questioned why someone would place five separate identical three-way parlay wagers each for $100 within a span of 3½ minutes, rather than place one $500 parlay wager.
It wasn’t the first time there’s been a past-posting problem.
In 2020 in a high-profile incident, regulators approved BetMGM’s voiding more than $200,000 in parlay bets that were made on the operator’s mobile app and Bellagio kiosks on baseball games in China and Korea that had already started in the early morning.
In June 2022, Red Rock Resorts paid a $80,000 fine to the state for technical glitches in its system that accepted past-posted sports wagers. Similar to the Feuer bets, the examiner’s report said someone made a parlay bet at Palace Station and cashed out their tickets for $7,250 each prior to a notification from Don Best, a supplier of betting data for North American sports.
Board member George Assad commented on the Feuer appeal, saying the evidence presented revealed there were dozens of entries of when kiosks took the bets on the two soccer matches that “nobody ever heard of and all of a sudden, hundreds of people went to the kiosk and banged them out within seconds of each other. To me, there was some kind of knowledge by someone on these chat rooms that knew these games had already finished hours earlier, but the game was mistakenly left on the board for betting. All of a sudden they passed this information on to other chat rooms and friends and everybody ran to the kiosks and tried to take advantage, and to me, committed a fraudulent act of gaming.”
The other case involving Red Rock was filed by Paul Sansone who sought $1,168 that was denied. No details were given in that case.
Paul Siettenhaugh was denied $9,768 in a case involving Paris Las Vegas. No details were provided.
Shawn Wales was denied $19,999 from Silverton Casino Las Vegas. No details were provided.
