With the introduction of electronic gaming tables in casinos, the work pressure on Macau casino employees has continued to increase, causing widespread concern. The Macau Gaming Enterprises Staff Association has launched a staff feedback forum, where employees have voiced this issue.
Staff indicated that the new digital systems have increased the daily workload, requiring rapid and accurate operations within tight deadlines. Even minor errors could lead to formal warnings from supervisors, creating a tense work environment. Legislative council member Leong Shun Yuk acknowledged the employees' concerns and noted that although gaming revenue is gradually recovering, the pressure on employees is still increasing.
Beyond operating electronic tables, employees also face challenges such as irregular shifts and difficulties in applying for annual leave. Many work long night shifts and are often temporarily reassigned, which limits their rest and family time. Notably, some employees reported being criticized by supervisors when harassed by pickpockets and illegal currency exchangers, incidents that are becoming increasingly common in casinos.
Leong Shun Yuk called for casino operators to adopt more humane management measures, including reasonable scheduling, increased annual leave quotas, and enhanced staffing, to alleviate the physical stress of standing for long periods and repetitive tasks. He emphasized that employees are the most valuable asset of a company and should not endure excessive stress or disciplinary punishments.
Given that the gaming industry is Macau's largest employment sector, Leong Shun Yuk also suggested that the government continue to restrict foreign workers from taking dealer and management positions, and support local employees' career development through language and management training, ensuring the industry's sustainable operation.
