Rdentify, the AI-driven customer experience platform, has released a major new, feature-packed update that "fundamentally changes the way operators create world-class customer experiences."
The update significantly supplements Rdentify’s existing functionality as a responsible gambling tool in the igaming industry.
The platform now not only identifies risks of player harm in customer support conversations, but also analyses every aspect of all interactions with users.
With Rdentify, operators can gain a deep understanding of the performance of their CS team and where it can improve.
They can also analyse the voice of their customers across live chat, social and phone, receiving actionable data on customer preferences, frustrations and much more.
