In the midst of the growing number of Brazilians facing difficulties when interacting with online betting and casino sites, Aposta Legal launches an innovative tool to assist bettors with transparency and speed. The new feature offers specialized support and connects players directly with brands for problem resolution.
Specializing in sports betting, Aposta Legal offers this new functionality completely free of charge, as an effective and secure solution to ensure that users have the necessary support to resolve these issues.
Now, in addition to offering detailed comparisons and advice for responsible betting, the site allows users to register their complaints directly with the brands.
This interaction ensures a greater chance of response and clarification from the brands, putting the bettor in direct contact with specialized support.
How the tool works
The new tool simplifies the process of registering and resolving complaints. After submitting their complaint, the user is informed about the status of the service and receives an initial response within three business days.
Aposta Legal contacts the brand directly to expedite communication, clarify terms and conditions, and guide the user whenever possible.
In cases where immediate resolution is not possible, the tool provides alternatives, such as indicating betting houses with valid licensing in Brazil.
Benefits for bettors
Complete and specialized support:
Instead of just acting as a showcase for complaints, the Aposta Legal team uses its expertise in the sector to seek solutions and monitor the progress of complaints.
Transparency and quality information: The platform displays a “Resolution Index” that reflects the performance of brands in handling complaints, offering a clear view of the responsiveness and reliability of the betting houses.
Safe alternatives: In addition to assisting in the resolution of complaints, Aposta Legal suggests legalized betting houses in Brazil and recommends brands with a high resolution index.
Aposta Legal is a platform dedicated to informing and supporting bettors in Brazil, providing evaluations, comparisons of betting sites, and a wide range of educational resources to ensure a safe and responsible betting experience.
With the new complaints feature, the platform consolidates itself as a reliable environment for users to resolve issues and learn more about the functioning of the sector.
Source: GMB
