Streamlining the HR duties and responsibilities of gaming organizations has made WYSR (“Wiser”) the industry leader in significantly reducing administrative workloads.
Kevin Brewer, who was named president of WYSR in October, was selected to lead the company to the next level with his proven skills as a business builder and a successful sales and marketing professional.
“Our team is dedicated to crafting hands-on training experiences that are as real-world as they come,” Brewer said. “With our flexible courseware and constantly expanding library of training content, employees will be customer-ready from day one.”
Brewer knows that the gaming industry presents unique challenges, including high turnover, compliance requirements, and guest-service excellence. These challenges amplify the importance of efficient training and communication tools to ensure seamless operations and the exceptional guest experience all companies prioritize.
His proven executive track record in sales and marketing makes Brewer ideally suited to brand WYSR as the central hub for success in gaming. He has demonstrated a history of successful leadership, change management, and quota-busting performance in several industries.
Brewer’s strong skills in marketing, sales, and operations are enhanced by his marketing management, customer acquisition, sales, and C-Level relationship management that he has demonstrated throughout his career.
“Our solutions don’t stop at compliance,” Brewer said. “They transform the team into consummate professionals, empowering them to drive your business forward.”
WYSR’s digital solutions encompass a training and development platform with customizable training courses. Digital solutions created by WYSR encompass a training and development platform with customizable courses. The content is tailored to meet the gaming industry’s unique demands, including an emphasis on guest-service standards, regulatory compliance, and anti-money laundering (AML) procedures.
This platform is enhanced with short interactive mini-courses that fit into the busy and demanding schedules of gaming staff. It creates the consistency of sharing knowledge and skills with employees necessary to maintain an environment that reflects the highest standards.
The WYSR team knows the importance of skill-based pathways as well, to develop leadership skills among front-line staff, encouraging growth and reducing turnover.
“Compliance management is an essential component of gaming industry HR that requires dependable and accurate tracking and reporting tools,” Brewer said. “WYSR’s digital solutions ensure all employees meet training requirements, particularly for regulatory compliance like responsible gaming adherence and anti-money laundering.”
Brewer added that WYSR makes it easy to stay a step ahead of the challenge of regulations that are constantly evolving.
Effective and accurate communication among all team members is essential for a successful gaming operation. WYSR has created centralized communication channels to keep employees across all shifts informed with announcements, reminders, and updates accessible through a single platform.
This cultivates a welcome environment for employee feedback and reviews, fostering a culture of open communication to make the guest experience the best it can possibly be, while ensuring any issues that develop among team members are addressed in a timely manner.
WYSR’s communication and engagement hub also places an emphasis on recognition and rewards integration.
“Employee onboarding and retention are critical components of gaming operations.” Brewer said. “The digital onboarding process ensures efficient and prompt onboarding of new hires while knowing they understand company policies, gaming regulations, and guest expectations.
“This, in turn, paves the way for proven pathways to promote individual growth, which enables employees to aspire to ascend from entry-level positions into leadership roles, a significant attribute for boosting retention.”
Feedback from gaming companies partnering with WYSR has been very positive. Recognition of streamlined workflow and improved collaboration within the team, in addition to allowing for centralized communication and project management, have been among the prevailing time-saving and efficient positives.
WYSR’s onboarding tool for training new team members saves valuable time by streamlining the entire process. The days of conducting multiple training sessions have been replaced by sending comprehensive training materials directly through WYSR, enabling new hires to learn at their own pace and ensuring they have all the necessary resources.
Traditional gaming industry HR tasks can benefit immeasurably from the digital makeover provided by WYSR. Stacks of forms, seemingly endless paperwork, and the time devoted to organizing and filing become tasks of the past, freeing up valuable time and work space for the department.
New hires can complete the forms on any device at any time at their own pace, enabling them the opportunity to start engaging with company culture and values from day one.
What’s more, policies and procedures are housed in a single searchable platform; automated notification keeps your team informed of policy changes and collects digital acknowledgement, ensuring compliance and saving valuable time.
“As WYSR continues to grow and build lasting relationships, I want to extend my heartfelt gratitude to our existing partners for trusting us as a part of your team’s journey,” Brewer said. “A special welcome to our newest partnership with Twin Pine Casino and Spokane Tribe Resort and Casino—partnering with such exceptional organizations is inspiring. We’re thrilled to support their teams’ growth and success, and it’s an honor to play a role in helping them achieve their goals.”
