The Philippine Amusement and Gaming Corporation (PAGCOR) has maintained its ISO 9001:2015 certification after an audit.
The certification was issued by DQS Certification Philippines, reflecting PAGCOR's commitment to international quality management standards.
PAGCOR Chairman and CEO Alejandro Tengco stated, "Maintaining the ISO 9001:2015 certification is no easy task.
"This is the result of the collective effort of the entire PAGCOR family, demonstrating our team's discipline, teamwork, and commitment to providing quality services to the government and the people of the Philippines."
The certificate will apply to PAGCOR's multi-site operations, valid until March 21, 2026.
As part of the process, the supervisory audit covered PAGCOR's main corporate offices and Philippine casino branches in Davao, Angeles, Pampanga, Cebu, Ilocos Norte, Olongapo, and Bacolod.
Casino Filipino Grand Regal, Malabon Grand, Binondo, Manila Grand Opera, Greenery, Midas, Kartini, Oriental Pearl, Networld, and Tropicana in Las Piñas were also audited as part of the extended scope.
It is noteworthy that PAGCOR Chairman and CEO Tengo, Director Francis Concordia, President and COO Wilma Eisma, Director Jose Ortega and Gilbert Remulla, along with DQS Certification Philippines Managing Director Romeo Zamora attended the ceremony.
The report noted that PAGCOR's management "consistently supports quality improvement and effectively manages risks, highlighting the agency's strong operational controls, inter-departmental collaboration, and focus on employee engagement and customer satisfaction."
Other commendable aspects include innovations in cash handling, opportunities for customer feedback, digital record-keeping systems, anti-money laundering compliance training, and the deployment of modern technologies such as the "card can randomizer."
Last week, the Philippine Amusement and Gaming Corporation revealed that it had funded the establishment of a new dialysis center in Bataan province, which includes 40 dialysis machines and provides free treatment for low-income patients.
