WhatsApp, as the world's leading instant messaging tool, is increasingly used in the marketing field. However, for foreign trade professionals, how to effectively operate WhatsApp and avoid common problems has become their most concerned topic.
Here are the answers to the ten most common issues in WhatsApp operations. PASA will help everyone quickly master operational skills and avoid misunderstandings.
How to do well in WhatsApp private domain marketing?
(1) Establish an accurate customer list: Collect target customer information through various channels, establish and maintain an accurate customer database to ensure the accuracy and timeliness of information.
(2) Personalized communication: Use WhatsApp's automated replies and broadcast features to provide personalized services and information to customers, enhancing customer experience and satisfaction.
(3) Content marketing: Regularly send valuable content, such as product updates, promotional activities, or industry information, to maintain customer interest and loyalty.
How to set up auto-reply in WhatsApp?
Setting up auto-reply can respond to customer expectations in a timely manner.
(1) Enable away messages: First, you need to open WhatsApp Business and click the three dots in the upper right corner of the chat window. Then, follow this path, Settings -> Business Tools -> Away Messages. Toggle the switch next to "Send away message" to activate the feature.
(2) Away messages: You can customize the away messages sent to your (potential) customers. You can first imagine the questions they might ask, then set up corresponding answers.
(3) Set time: Set the time period for sending away messages.
Why can't WhatsApp receive verification codes?
(1) Application version issues: If you are not using the latest or official version of WhatsApp, you may encounter difficulties in receiving verification codes.
(2) Geographic restrictions: Some regions may have difficulty receiving verification codes due to IP issues.
(3) Network device compatibility: Some mobile brands may have stricter restrictions on receiving WhatsApp verification codes.
(4) Frequent logins and logouts, frequent switching of accounts.
Tip: Make sure your app is up-to-date to avoid reception issues due to outdated versions. Also, try using different brands or models of devices. Additionally, it is recommended to use a clean IP address and not to switch your WhatsApp account frequently.
(1) Social media search: Use platforms like LinkedIn, Facebook, etc., to find customer information. On these platforms, users sometimes publicly share their contact information, including WhatsApp numbers.
(2) Trade shows and business card collection: Attend various domestic and international trade shows to collect business cards and obtain customer contact information.
(3) WhatsApp groups: Groups are often based on specific interests or industries, so joining these groups can help you find multiple potential customers' WhatsApp accounts.
Can WhatsApp send bulk messages?
Yes. However, WhatsApp has certain restrictions on bulk messaging, such as not being able to send the same message to a large number of contacts in a short period, otherwise, you may be identified as a spam sender, leading to account suspension.
Which of the three versions of WhatsApp suits you?
Choose WhatsApp Messenger for daily personal communication, WhatsApp Business for business communication and management, and WhatsApp Business API for enterprises that need large-scale automated customer service and message sending.
What to do if WhatsApp is about to expire?
If it expires, just download a new installation package and update it. Be careful not to uninstall and reinstall, as uninstalling and reinstalling will cause all previous chat records to disappear, just download and install the update directly.
How to improve customer response rate?
To improve the WhatsApp customer response rate, you can adopt the following strategies: send personalized and targeted messages, ensure the content is relevant and valuable, respond promptly to customer inquiries, and maintain a friendly and professional communication attitude.
How to quantify the effectiveness of WhatsApp marketing?
(1) Message read rate: Measure the proportion of target users who actually open and read messages, reflecting the attractiveness of the message content.
(2) Reply rate: Count the user's response to marketing messages to understand their interest and acceptance of the marketing content.
(3) Forwarding rate: Measure how many of the users who received the message forwarded it to others, reflecting the potential for content dissemination.
What are the strategies to prevent WhatsApp from being banned?
(1) Moderate use of automation tools: Reasonably set the frequency of auto-replies and bulk messages to avoid too frequent operations.
(2) Keep the account active and authentic: Regularly log in to the account, simulate normal user behavior, such as sending messages, receiving messages, and participating in group discussions. Avoid being inactive for a long time or only sending promotional information, which may be recognized by the system as abnormal behavior.
(3) Stable account environment: Use static residential IP proxy configuration for WhatsApp accounts, fixed IP login accounts, and isolate the network environment between accounts. I am currently using IPFoxy, they provide clean IPs globally, including dynamic and static IPs, which can match an independent IP address for each of my WhatsApp accounts, and now I have not encountered any account suspension issues due to account IP association or instability.
Finally, we hope these answers will help everyone on the path of WhatsApp operations, improve operational efficiency, and achieve business growth!
We look forward to discussing more with our readers and invite you to follow the global iGaming leader's outbound information platform PASA for more firsthand industry information.
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